Refund policy

Welcome to VLD Trends – Style • Lifestyle • Beyond.

At VLD Trends, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return or replacement if:

  • The product received is damaged or defective.

  • The wrong product, size or design has been delivered.

  • The product is significantly different from its description.

  • An item is missing from the order.

Please contact us within 48 hours of receiving the product to report an issue. Include your order number, a description of the issue and clear photographs or videos showing the product and packaging.

2. Print-on-Demand Products

Our print-on-demand products may be created specifically after an order is placed.

  • Returns or exchanges for change of mind, incorrect size selection or personal preference may not be accepted for made-to-order products.

  • If a product arrives damaged, defective or with an incorrect print or design, please contact us with supporting photographs.

  • Eligible issues will be reviewed and resolved through a replacement or refund, as appropriate.

3. Dropshipping Products

Return and replacement eligibility for dropshipping products may vary depending on the product and fulfilment partner.

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery. We will review the issue and coordinate with the relevant supplier to arrange an appropriate resolution.

4. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

  • Made-to-order or personalised products, except where they are damaged, defective or incorrect.

  • Products damaged due to misuse, improper handling or normal wear and tear.

  • Products returned without prior approval.

Any product-specific return restrictions will be communicated where applicable.

5. Refund Process

Once your request is reviewed and approved:

  • Refunds will generally be processed to the original payment method.

  • For eligible Cash on Delivery orders, we may request bank or UPI details to process the refund.

  • Refund processing time may vary depending on the payment provider or bank.

  • Any applicable refund status or updates will be communicated to the customer.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has entered production, processing or dispatch, particularly for print-on-demand products.

If an eligible cancellation is approved after payment, the applicable refund will be processed.

7. Return Shipping

If a return or replacement is approved because of a damaged, defective or incorrect product, we will communicate the return or resolution process.

Customers should not ship products back without receiving return instructions from our support team.

8. How to Request a Return or Refund

To raise a request, please contact us with:

  • Your order number.

  • The reason for your request.

  • Clear photographs or videos, where relevant.

  • Your contact details.

Email: vldtrends2712@gmail.com

Our team will review your request and communicate the next steps.

9. Policy Updates

VLD Trends reserves the right to update this policy when necessary. Any changes will be published on this page.

10. Contact Us

For questions about returns, replacements or refunds, please contact:

VLD Trends
Email: vldtrends@2712@gmail.com

Thank you for shopping with VLD Trends.

VLD Trends – Style • Lifestyle • Beyond.